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Human Resources Administration & Help Desk Support Certification

  • More than 100 courses
  • Focus area: Human Resource professionals, Accountants and Administrative Assistants
  • Your subscription gives you access to all of the following courses. Courses cannot be ordered individually.

goldball Finance & Accounting
goldball Administrative Support
goldball Knowledge Management
goldball Human Resources
goldballITIL Foundation Exam


FINANCE, HUMAN RESOURCES and ADMINISTRATION

Curriculum Series Course Title Course#
(click for info)
Finance & Accounting Curriculum  
  Accounting 101  
    Accounting Fundamentals FIN0121
    Accrual Accounting Procedures FIN0122
    Accounting Systems and Closing Activities FIN0123
    Accounting for Cash Control FIN0124
    Accounting for Merchandising Businesses FIN0125
  Accounting 102  
    Accounting for Partnerships FIN0221
    Accounting for Corporations FIN0222
    Analyzing Cash Flow Statements FIN0223
    Master Budgets FIN0224
  Using Financial Statements (co-Developed with Wharton)  
    Principles of Financial Statements FIN0251
    Components of Financial Statements FIN0252
    Analyzing the Income Statement and Balance Sheet FIN0253
    The Income Statement and Balance Sheet Connection FIN0254
    Analyzing Cash Flow FIN0255
    Ratio Analysis for Financial Statements FIN0256
    Credibility and Disclosure in an Annual Report FIN0257
    Analyzing an Annual Report FIN0258
  Finance Fundamentals for non-Finance Professionals  
    Principles of Financial Management FIN0151
    Basics of Budgeting FIN0152
    Managing Cash Flows FIN0153
    Understanding Financial Statements FIN0154
  Practical Budgeting Skills for Business  
    Creating and Analyzing an Operating Budget FIN0161
    The Ins and Outs of Capital Budgeting FIN0162
    Effective Budget Management FIN0163
  Practical Budgeting for Managers  
    The Basics of Budgeting FIN0261
    Building an Operating Budget FIN0262
    Capital Budgeting FIN0263
    Managing Budgets Effectively FIN0264
Administrative Support Curriculum  
  The Effective Administrative Support Professional  
    Getting Started--The Administrative Support Professional ADM0101
    Overview to Effective Business Communication ADM0102
    Using Effective Business Communication ADM0103
    Administrative Functions ADM0104
    Advancing Your Administrative Career ADM0105
    Effective Administrative Support Professional Simulation ADM0100
  Advanced Skills for Administrative Support Professionals  
    Behavior: Putting Your Best Foot Forward ADM0111
    Managing Yourself and Those Around You ADM0112
    Partnering with Your Boss ADM0113
    Communicating with Power and Confidence ADM0114
    Advanced Administrative Support Simulation ADM0110
Knowledge Management  
  Knowledge Management Fundamentals  
    The Art of Knowledge Management KNOW0101
    Knowledge as Capital KNOW0102
    Putting Knowledge to Work KNOW0103
    Managing Knowledge Workers KNOW0104
    Being a Knowledge Activist KNOW0105
  The 21st Century Learning Curve  
    Knowledge as Strategy: Performance Improvement KNOW0111
    The Power of the Learning Organization KNOW0112
    The Potential of Self-directed Learning KNOW0113
    Implementing and Evaluating Self-directed Learning KNOW0114
    Performance Support KNOW0115
    Benchmarking for Best Practices KNOW0116
  Achieving Measurable Performance Impact from Training  
    Training for Business Results KNOW0301
Human Resources Curriculum  
  Behavioral Interviewing  
    Building a Firm Foundation HR0211
    Screening Applicants HR0212
    Preparing for the Behavioral Interview HR0213
    Conducting the Behavioral-based Interview HR0214
    Preparing as the Interviewee HR0215
    Experiencing the Behavioral-based Interview HR0216
    Behavioral Interviewing (Simulation) HR0210
  Recruiting & Retention Strategies for the Tight Labor Market  
    Recruiting for the 21st Century: The Market HR0221
    Recruiting for the 21st Century: Strategies HR0222
    Recruiting Successfully HR0223
    Online Recruiting HR0224
    Facilitating Effective Hiring HR0225
    Retention HR0226
  Effective Hiring and Interviewing Skills  
    Hiring Considerations HR0231
    Effective Interviewing HR0232
    Selecting the Best Applicant HR0233
    Effective Hiring and Interviewing Skills Simulation HR0230
  HRCI/PHR Certification Program  
    EEO and Affirmative Action (HRCI/PHR) HR0241
    Managing Employment (HRCI/PHR) HR0243
    Employee Relations (HRCI/PHR) HR0244
    Employee Benefit Programs (HRCI/PHR) HR0247
    HRD Development (HRCI/PHR) HR0249
    Union ,Work Environments (HRCI/PHR) HR0246
    Sexual ,Harassment in the Workplace (HRCI/PHR) HR0242
    Non-union Work Environments (HRCI/PHR) HR0245
    Employee Development (HRCI/PHR) HR0248
    Occupational Health and Safety (HRCI/PHR) HR0252
    Employee Compensation (HRCI/PHR) HR0253
    Recruitment and Selection (HRCI/PHR) HR0251
  Managing Diversity  
    Why ,Diversity Matters HR0021
    Changing the Corporate Culture HR0022
    Diversity in the Future HR0024
    Designing a Diversity Initiative HR0023
Professional in Human Resources (PHR)
EEO and Affirmative Action (HRCI/PHR)
Sexual Harassment in the Workplace (HRCI/PHR)
Managing Employment (HRCI/PHR)
Recruitment and Selection (HRCI/PHR)
Offers, Contracts, and Organizational Exit (HRCI/PHR)
Employee Development (HRCI/PHR)
Human Resource Development (HRCI/PHR)
Employee Compensation (HRCI/PHR)
Employee Benefit Programs (HRCI/PHR)
Employee Relations (HRCI/PHR)
Non-union Work Environments (HRCI/PHR)
Union Work Environments (HRCI/PHR)
Occupational Health and Safety (HRCI/PHR)
Affirmative Action and the EEO (HRCI/PHR)
Employment Management (HRCI/PHR)
Recruiting and Selecting Candidates (HRCI/PHR)
Sexual Harassment at Work (HRCI/PHR)
Mentoring Professional in Human Resources (PHR)
Professional in Human Resources (PHR) BOK 2005 Aligned
Senior Professional in Human Resources (SPHR)
The Strategic Role of HR in Organizations hr_01_a01_bs_enus
Managing the HR Process hr_01_a08_bs_enus
Workforce Planning and Employment Strategies hr_01_a03_bs_enus
Strategic Human Resource Development hr_01_a04_bs_enus
Compensation and Benefits Strategies hr_01_a05_bs_enus
Employee and Labor Relations Strategies hr_01_a06_bs_enus
Safety, Health, and Security Strategies hr_01_a07_bs_enus

ITIL Foundation Exam

 

ITIL: The Service Desk and Incident Management


CUST0181
 

ITIL: Configuration and Release Management

CUST0182

 

ITIL: Service Level and Capacity Management

CUST0183

 

ITIL: Problem and Change Management

CUST0184

 

ITIL: Continuity and Availability Management

CUST0185

 

ITIL: Financial and Security Management

CUST0186

 

Mentoring Information Technology Infrastructure Library Foundations (ITIL v1.0)

mntitilfv1

 

Information Technology Infrastructure Library Foundations (ITIL v1.0)

TPITILFV1_ENG


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