ContinueToLearn with SkillSoft Frequently Asked
Questions
Q.Whom should I contact with
questions?
A. If you have questions about logging in or your account,
phone 1-319-335-2755 or 1-800-272-6430 or email
tech-support@www.continuetolearn.uiowa.edu
Do you have questions or problems with the SkillSoft courses? Call SkillSoft
Technical Support toll-free at 1-866-SKIL-HELP (1-866-754-5435).
If you have general comments about this program or suggestions for future course
offerings, contact Maureen McCormick at
maureen-mccormick@uiowa.edu or 319-335-2672.
FAQ Index
Q. I’m getting a Page Not
Found error when I attempt to access SkillPort.
A. Right click on the bookmark and select properties. Change
the url to http://continuetolearn.skillport.com/
and hit ok. Close your browser. Reopen your browser, and reselect the bookmark.
FAQ Index
Q. Can I earn CEU
credits for these courses?
A. Beginning December 15, 2004 continuing education credits
will be available for courses taken on or after October 1, 2004 through ContinuetoLearn
with SkillSoft. Even courses taken before this date are
eligible, as long as the course appears on your report as having an 80% level
of mastery or higher. Continue to watch for details when you enter
SkillPort.
FAQ Index
Q.How long will
SkillSoft be available?
A. Your subscription period will last one calendar year from
the date you enroll. During that time, you’ll have unlimited personal access to
the catalog, to which you have subscribed, e.g.:
-
the General Catalog,
-
the Project Management Institute catalog, or
-
the Microsoft IT catalog
If you’d like an additional subscription to another ContinueToLearn
with SkillSoft catalog, you can initiate it and gain access any time
by going to the “Start to Order / Catalog” link on
the http://www.continuetolearn.uiowa.edu/skillsoft/
homepage. This additional subscription would be good for one calendar year from
the time you initiate payment.
If you have questions about your subscription , please
call the Division of Continuing Education at 1-319-335-2755 or 1-800-272-6430.
FAQ Index
Q.Where can I do this
training?
A. Anywhere you have a PC with Internet access from work, from
home, or from public computer labs, such as those at local libraries and
community centers. Minimum workstation requirements outlined at
https://login.uiowa.edu/uip/services/skillsoft/learner_workstation.pdf contains
information on PC model, modem speeds, and other technical requirements.
FAQ Index
Q.Can I remove a
course from My Plan?
A. If you originally put the course on your plan, you can
remove it. Click on the course title and choose "Modify My Plan.” Scroll down,
and click “Remove this course from My Plan.”
FAQ Index
Q.I’ve
completed a course, but it’s not showing up as completed on my report. Why?
A. You probably have not reached the required score of 80% or
more on each lesson. You can take the mastery assessments as many times as
necessary to achieve 80%.
FAQ Index
Q. What other professional
development opportunities are available to me?
A. You have access to seminars and 7 Habits workshops through
UI Learning & Development. For details, see
http://www.uiowa.edu/~fusstfdv/courses/special_events/index.htm
View credit-bearing courses offered through the Division of Continuing Education
at
http://www.continuetolearn.uiowa.edu/ccp/courses_programs.htm . Many of
these have distance education delivery formats.
Also see our scrolling marquee while inside SkillPort.
FAQ Index
Q.Can I use
SkillSoft on my Mac computer?
A. No. a Windows-compatible computer is
required. For minimum workstation requirements, see:
https://login.uiowa.edu/uip/services/skillsoft/learner_workstation.pdf
FAQ Index
Q.What is the
connection between ContinueToLearn with SkillSoft and The
University of Iowa?
A. The Division of Continuing Education and UI Learning &
Development are partnering to go beyond The University of Iowa campus to offer
SkillSoft to the general public.
FAQ Index
Questions? Contact
Updated
February 8, 2007
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